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A Guide to Efficient Support with IBM

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    This is a complete guide for IBM Support, below is an index to navigate easily: Severity Definitions and Response Targets How to file high-quality SR & Guidelines to ensure a speedy resolution on any Support Request How to escalate any Support Request outside of business hours How to request an Escalation on IBM Support website Support Request Closure Information Product support details     To get the best experience from IBM support, kindly follow this guide.     1) Severity Definitions and Response Targets:   Production Support Initial Response Targets Severity Definition Guidelines Response Times Sev 1 Within less than 2 hours Production is down, and no workaround is available. Sev 2 Within 2 business hours Major functionality is impaired, and a service, business feature, or function of the service is severely restr
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Upgrade plan for vSphere version 8.0U2

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    Hardware Compatibility with   version 8.0U2 : Check Product Interoperability Matrix https://interopmatrix.vmware.com/Interoperability   It’s essential to make sure that any components should support vSphere 8.0 U2; for example: Backup solution Replication solution M onitoring tool   Hardware Firmware BIOS Cisco EPG ACI VMware Tools NSX vSAN Host Profiles Any third-party VIB installed Any non-VMware software (Consult with the respective vendors to ensure that they are compatible with version 8.0 of vSphere or not)   Other Upgrade Considerations : Have backups been performed on all components being upgraded? (All the VMs, ESXi Configuration “Host Profiles”, Distributed Virtual Switches, vCenter Appliance “by using the built-in File-Based Backup”, and other VMware products like: NSX or Horizon). Has time been verified on all hosts in the environment? The current version of vDS (if used, vCenter version 8.0 requires all vDS t
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